What countries does Ami Colé ship to?
We currently ship to the United States and the U.S. Territories of the Virgin Islands and Puerto Rico. We’re excited to expand internationally in the future!
When will my order ship?
Orders take approximately 24 hours to ship from our warehouse and should arrive in 4-7 business days. You may experience longer arrival times (up to 14 days) in Hawaii, Alaska, and Puerto Rico. Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number for your order. If you have questions about shipping or tracking your order, reach out to us at firstname.lastname@example.org.
How do I check the status of my order?
You’ve got options! You’ll receive an order confirmation when you place your order and a shipping confirmation once the order has been shipped. You can also check the status of your order on your Account page and you can always download the Shop (by Shopify) app to track your order in real time.
Can I modify or cancel my order?
If you need to make changes to or cancel your order, please reach out to us within 1 hour at email@example.com. After this 1-hour window, orders cannot be modified or cancelled.
What is your return policy?
We have a 30-day return policy from receipt. If for any reason you’re not loving your Ami Colé products, reach out to us at firstname.lastname@example.org.
Where is my refund?
Refunds take 1-2 business days to process. Your refund should appear on your bank or credit card statement within 5-10 days depending on your bank.
How do I start a return?
Reach out to us at email@example.com and we’ll handle the rest.
My package was lost, stolen, or arrived damaged
Oh no! Please reach out to us with your order and tracking number at firstname.lastname@example.org.
I received the wrong order.
Let’s fix that! Reach out to us with your order and tracking number at email@example.com
How long will it take to receive a response from the Ami Colé Customer Experience team after I reach out?
Our small but mighty (!) Customer Experience team will respond to inquiries within 48 hours, and operates Monday through Friday from 10AM-5PM EST.
When will my credit card be charged?
Your credit card will be charged as soon as you place your order.
What forms of payment do you accept?
Ami Colé accepts all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. We also accept Paypayl and ShopPay.
Can I remove a saved payment method?
Yes. You can edit or remove a payment method from your Account page.
What should I do if my payment is declined?
First, double-check that you’ve entered your payment information correctly and that your credit or debit card is not expired. If you’re still having trouble, contact us at firstname.lastname@example.org.
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